We want you to be fully satisfied with every product that you purchase from NUTRISHOP and our distribution partner, NS Nutrition Distribution. If you are not satisfied with a product that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, excluding shipping, so long as the product(s) being returned is/are 90% full. If you are supplied with a return label, the cost ($5.95) will be deducted from your refund.
Please email us at Online@NutrishopUSA.com to get a Return Authorization number.
Your refund will be credited back to the account it was originally charged within 5 business days after the product has been received.
NUTRISHOP AND NS NUTRITION DISTRIBUTION ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
Item damaged during shipping
We make every effort to package your order so that it will arrive in great condition. If you have received a damaged item, please e-mail us at Online@NutrishopUSA.com. Provide your name, order number, the item that was damaged and a photo.
Shipping Policy
Items can be shipped to all 50 states within the United States as well as APO / FPO military addresses.
Online orders will be processed in 1 to 2 business days (excluding weekends and holidays). Credit card authorization and verification must be received prior to processing.
Delivery times are not guaranteed and vary. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
Orders placed on holidays or weekends will begin processing the next business day.
Shipping rates will be based upon delivery on the weight of the product and delivery destination.
- Final shipping costs will be stated before completion of checkout.
- Out of state shipments will not be charged sales tax. All orders shipped to within the state of Nevada will be charged the applicable county sales tax.
Shipping Confirmation Emails
A shipping confirmation email will be sent to the email address provided with your online order.
The email will include the tracking number. You can check the status of your order anytime by visiting the website of the specified carrier: UPS, USPS or FedEx.
Additional Shipping Details
- Orders to PO. Boxes, APO/FPO/DPO are sent via USPS or UPS Sure Post only.
Ordering
Can I cancel or make changes to my order?
We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel orders once the order has been submitted.
Will you notify me if there are problems with my order?
We will immediately notify you by email of any complications with your order.
What forms of payment do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- PayPal